FAQ

 
 
 

WHAT IS 14K GOLD FILL?

14k gold fill metal is composed of a solid layer of gold bonded with heat and pressure to a base metal core such as copper or brass. 14k gold fill pieces have 100 times more gold than gold plated jewelry and can hold their color for years with the proper care.


 
 
 

DOES 14K GOLD FILL TARNISH? WHAT ABOUT STERLING SILVER?

In short, not much. 14k gold fill can last for years without showing significant signs of tarnishing if cared for properly. Sterling silver is much more prone to tarnishing and can be cleaned with a polishing cloth or mild soap/warm water.


 
 
 

HOW SHOULD I CLEAN MY JEWELRY?

We suggest a standard jewelry polishing cloth or scrubbing gently with an old toothbrush and mild soap/warm water. To preserve your jewelry, always remove it before swimming (oceans and pools aren't our best friends!) and store in an air tight plastic bag when not being worn.


 
 
 

THE COUPON CODE I HAVE ISN'T WORKING, WHAT SHOULD I DO?

Coupon codes are case sensitive. Make sure you enter the code exactly how it appears and beware of caps and spaces.


 
 
 

DO YOU DO CUSTOM DESIGNS?

Yes! We love working on custom orders. Send us an email if you want a different length, clasp, earwire, etc. or have a custom design in mind and we’ll do our best to accommodate.


 

VARIATION IN STONES

Due to the natural variation in semi-precious stones, each piece is unique and may vary slightly from the image shown. We hand pick each stone so we do our best to make sure each and every one is flawless.


 

REPAIRS

Although we strive for perfection, life isn’t perfect and neither are we! If your jewelry needs a little TLC we’re happy to make general repairs on items bought within the last 6 months. If outside this time frame, please contact us for a repair quote.

*Customer responsible for shipping fees